Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original sealed packaging, in the same condition in which you received it. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at calyvofficial@gmail.com.

If your return is accepted, we’ll provide instructions on how and where to return your order. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon delivery and contact us as soon as possible if your item is damaged, defective, or incorrect. Please include your order details and photos of the issue so we can review it and make it right.

Exceptions / non-returnable items
For hygiene and safety reasons, opened, used, or unsealed personal-care products cannot be returned. We also do not accept returns of gift cards or items marked as final sale. This does not affect any rights you may have under applicable law.

 

Exchanges
We do not offer direct exchanges. If your item is eligible for a return, please contact us and we’ll assist you with the appropriate next steps.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, we will contact you to arrange the refund. Please note that original delivery fees are non-refundable, except where required by applicable law.
If more than 15 business days have passed since we’ve approved your return, please contact us at calyvofficial@gmail.com.