Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by CALYV. Throughout the site, the terms “we”, “us” and “our” refer to CALYV.
By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please read these Terms carefully before using our website or placing an order.
1. ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our website.
2. PRODUCTS
We make every reasonable effort to display and describe our products as accurately as possible.
Product packaging, colors, appearance, and other visual details may vary slightly from images displayed on our website due to photography, screen settings, packaging updates, or other factors.
We reserve the right to modify or discontinue products, product descriptions, packaging, pricing, or availability at any time without prior notice.
Product information provided on this website is for general informational purposes and should be used in accordance with the instructions provided with the product.
3. ORDERS
Placing an order constitutes an offer to purchase products from CALYV.
We reserve the right to accept, decline, or cancel an order when reasonably necessary, including in cases of incorrect information, pricing errors, suspected fraud, stock availability issues, or delivery limitations.
Customers are responsible for providing accurate contact and delivery information.
If we need to clarify information relating to your order, we may contact you using the email address or phone number provided during checkout.
4. PRICES AND PAYMENT
Product prices are displayed on our website and may be changed at any time without prior notice.
The price applicable to your purchase will be the price displayed when your order is placed, subject to correction of obvious pricing errors.
Shipping charges, where applicable, are shown separately during checkout.
Available payment methods will be displayed during checkout.
For Cash on Delivery orders, payment is made to the delivery representative upon receiving the order.
5. SHIPPING AND DELIVERY
We currently deliver within Lebanon.
Standard delivery is $5.
Orders of $45 or more qualify for free standard delivery.
Estimated delivery time is generally 2–4 business days. Delivery times are estimates and may be affected by courier operations, location, public holidays, weather, security conditions, or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for additional information.
6. RETURNS AND REFUNDS
Returns, refunds, damaged products, and other related requests are governed by our Return & Refund Policy.
For hygiene and safety reasons, opened, used, or unsealed personal-care products cannot be returned, except where required by applicable law.
Customers should inspect their order upon delivery and contact us promptly if an item is defective, damaged, or incorrect.
7. INTELLECTUAL PROPERTY
The CALYV name, branding, logos, graphics, photographs, product designs, website content, text, and other original materials displayed on this website are owned by or licensed to CALYV, except where otherwise stated.
They may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from CALYV.
8. WEBSITE USE
You agree not to misuse this website, interfere with its operation or security, attempt unauthorized access, introduce malicious software, collect information unlawfully, or use the website for fraudulent or unlawful purposes.
We reserve the right to restrict access to our website where reasonably necessary to protect CALYV, our customers, or our services.
9. THIRD-PARTY SERVICES
Our website may use or link to services provided by third parties, including Shopify and delivery, payment, analytics, or other service providers.
Your use of third-party services may also be subject to the terms and policies of those providers.
CALYV is not responsible for third-party websites or services that are outside our control.
10. PRIVACY
Personal information submitted through our website is handled in accordance with our Privacy Policy.
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services online.
11. ACCURACY OF INFORMATION
We reserve the right to correct errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other website information.
Where an error materially affects an order that has already been placed, we will take reasonable steps to contact the customer.
12. LIMITATION OF LIABILITY
To the extent permitted by applicable law, CALYV will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits any rights or liabilities that cannot legally be excluded or limited under applicable law.
13. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The version published on this website will be the current version. Continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
14. CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
CALYV
Email: calyvofficial@gmail.com
Phone: +961 79 083 653
Lebanon